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Customer Support Costs
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Slide 5 of 25 -- Scroll down for more text

Unfortunately, software publishers keep releasing products that fail too often and are too hard to use.

The result is that the industry has been swamped with support calls and has spent a fortune dealing with unhappy customers.

As far as I can tell, the market gets bigger every year because computers serve too many essential functions to ignore. And the market gets angrier every year because the products are shipped overhyped and undercooked.

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