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UCITA to the Rescue on

UCITA to the Rescue on Customer Support Costs

  • Charge customers for support, even for known defects.

  • No implied warranty (in practice). Reverses 100 years of legislation / court cases that make it hard to disclaim warranties.

  • Takes software outside the scope of Magnuson-Moss Act and state consumer protection statutes based on goods. (Software Publishers’ Association’s own guide to contracts says that Mag-Moss Act probably applies to consumer software.)

  • Reduces right to a refund (limits the perfect tender rule).

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