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CPSR Newsletter Spring 1994
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A Quick Look at the Costs and Benefits of Computers in Higher Education

by Marsha Woodbury
CPSR Director at Large

CPSR News Volume 12, Number 2: Spring 1994

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Until now, the two technologies which have had a lasting impact on schooling were the textbook and the blackboard (Hodas, 1993). Maybe the computer is the next "big leap." As computer professionals, we are delighted to have work and money thrown our way, yet we wear other hats, too. We are parents and taxpayers who need to know that our money is being put to good use by the universities which we support. When we send our children to college, we want them to meet and get to know professors, as well as computers. We want them to develop humanitarian values, as well as gain job skills.

Here at the University of Illinois at Urbana-Champaign (UIUC), the campus doesn't have a child-care center, but it has workstations to die for. As a community, we choose to pay for computers and not creches; we cut back on tenure-track positions while adding PowerPCs. Sometimes these choices worry me, so I decided to step back and look at the motivations for how we allot our resources for this CPSR Educational Issue.

The move toward computers had a big push from institutions and business. Apple and IBM, Microsoft and Sun, the CIA and the Army, the National Science Foundation (NSF) and many more organizations have helped universities finance computer projects. The way these institutions typically support education is by providing equipment and expertise, or by giving computer grants. Sometimes the companies are trying to sell their products and hook in new users while students are young. Sometimes an end-product is needed, such as courseware developed for the CIA to help train people to speak foreign languages. Sometimes companies seek hardware or software development.

Theoretically, everyone comes out a winner, all the way from the company to the public-at-large to the student. Capitalism isn't necessarily evil, although we might get suspicious as truckloads of computers come onto campuses. Students surely will benefit from the new inter-connectedness and access to information flowing from the ever-expanding networks. They also must be prepared to buy their own equipment and spend hours on end staring at video monitors during their

As a community, we choose to pay for computers and not creches; we cut back on tenure-track positions while adding PowerPCs.

WHO BENEFITS?

We seem to value computers at a university in these ways:

  • Students have a chance to learn material in different ways, using touch, hearing, and sight (not taste as yet). The jury is still out on how effective computers are, but common sense can tell us that students aren't millions of dollars smarter for the millions we've spent. For those of us who fall asleep in dull classes, multi-media offers promise and excitement, particularly with nonlinear display of information. Also, students gain from becoming familiar with the machines they will be using later at work, and their class papers have gone from typed-with-corrections to laser-printed-with-graphics.

  • Parents can relax--their kids will emerge from college computer literate, job-ready.

  • Universities get discounts and free equipment from outside sources during an era of declining support for education. It certainly attracts students when a school can offer computer labs in every dorm, or showcase labs developed with Apple Grants or two-to-one (sometimes five-to-one!) IBM contributions.

  • Faculty find they can teach things they never could before. Also, professors who grasp the significance of the digital revolution, and realize its impact on the history of ideas and communications correctly try to bring their new knowledge to class (T. Johnson, Professor of Journalism, San Francisco State). In the early days, a few sly professors may have imagined that the computer could be a way to get out of teaching, that they could just sit the students down and the computer would do it for them, hoping the software already existed, and all they had to do was load it onto the hardware. Those days are past. The teachers have become the courseware creators.

    Through designing their own software, faculty can maintain ownership of their course content. They recognize that they have the educational expertise and don't leave creation of the software to the "professional." Professors have to re-organize their material in a logical way for the computer, and that process alone makes them come to grips with the material in a new, constructive way (Szoke, Research Programmer, University of Illinois). Of course, the hardware "puts a gleam in their eye." At a recent campus demonstration of the Apple Power PC, the gleams practically drilled a hole in the monitors.

  • Computer Companies perhaps gain the most:

    1. The students get contact with the donor's equipment and so are likely to want/recommend/ask for said equipment when they find employment. "In the 70's DEC subsidized the cost of providing mini- computers for most of the "big computer" universities. The result was that DEC grew tremendously in the 80's when all those students graduated and went on to become computer purchasers or key engineers. In the 80's SUN displaced DEC as the university's provider of choice. The result is that SUN now dominates the workstation marketplace in the 90's," wrote Newman.

    2. It's hard to change horses midstream. Sticking to one machine makes life much simpler for developing materials and running labs. The developers also make a commitment: One UIUC unit locked onto the Macintosh, and a few PC labs are now unable to use their software.

    3. Sponsorship and underwriting of education helps the public image.

    4. Free advertising. For example, now the UIUC is recommending that its students buy their own computers, and the university is describing suitable configurations for the students and parents.

    5. Faculty may buy extra units or upgrades. The professor will often purchase the same type of system for home or a similar laptop for travel and presentations.

    6. Fascinating and useful new software might be written. Faculty and students will develop it, and even more people might want to buy the donor's equipment.

    COSTS

    With so many people benefiting from computers, you risk being labeled a Luddite if you question the final outcome. Here are some issues to mull over:

    The computer is, in a sense, a magnificent toy that distracts us from facing what we most needed to confront -- spiritual emptiness, knowledge of ourselves, usable conceptions of the past and future. Does one blame the computer for this? Of course not. It is, after all, only a machine.

    --Neil Postman, Informing Ourselves To Death

    Many reasons can be ascribed for the ,failure of computers to live up to its promise, but I think the chief one is that it's very hard to write software that can be as flexible, creative, and caring as a good human teacher.

    --Todd Newman, Special Director, CPSR

    The money is better spent, I think, on real teachers rather than mechanical ones.

    -Allen Holub

  • "Beware of bright boys bearing toys," said a salesman for Hewlett-Packard. Computers are sexy. According to him, with the introduction of computers in any university department, the equivalent of one full-time faculty is lost from his calling, seduced by the computer. The professors can spend oodles of hours creating programs without any sure payoff, either in proven instructional effectiveness, or in job promotion or tenure.

    Time is a huge investment, at a ratio of 100 to 600 production hours for every one courseware-hour. As for doing it the fast way, making a "page turner," you might as well write a text book. (Szoke)

  • Hidden Expenses - One of the big outlays for computers is providing the infrastructure to make it all work. Putting in wiring and furniture and security is backbreaking. "We spent more (money) renovating and furnishing our new second generation workstation lab, than we spent on the 31 IBM 23T color workstations to equip the lab," wrote Jon Finke, Senior Network Systems Engineer.

  • Robbing Peter to Pay Paul - The money for the computers comes not only from companies and institutions, but from public revenues. Underfunding of universities and colleges is a chronic problem, and in the era of tight budgets. choosing computers means lopping off something else.

    Hank Bromley, University of Wisconsin, voiced these common fears when referring to the November l 5, 1993, issue of Newsweek, which had pages of paid advertising for computers in schools. "What they're calling for is taking $ l5 to $20 billion of public money away from buying textbooks and chalk and art supplies, from paying teachers and custodians and school nurses, from replacing roofs on dilapidated buildings, and from other needs schools are already too broke to meet, and using that money to purchase their products. And all so that our children can become more efficient workers in their companies, and more inclined to consume even more of their information technology products." The same arguments can apply to higher education.

  • Schools as Markets - Are we comfortable with the school delivering up consumers to business? That's the deal--they give us generous discounts and grant money, and we use their machines. If profit weren't the motive, then non-profits would get an equal donation, but they don't. "Corporations and universities may get to learn by doing--but the rest of us are simply going to get the applications the big guys want us to have," wrote Evelyn Pine, director of Partners consulting firm.

    Our schools have accepted Whittle's Channel One TV in the classrooms in exchange for equipment. Are we as (un)comfortable with what we are doing with computers?

  • Upgrades - You are forever feeding the insatiable monster. Hardware seems to have a five-year lifespan, if that. People cannot seem to lower their expectations, and it pricks our pride to have inferior machines.

  • It's Gotta Be My Baby - We don't like to use other people's material, so all the previous work is dumped. There's little recycling. "Professor Jones" develops software for an introductory course, at huge expense. After teaching it for a year or two, the course is taken over by "Professor Smith," who wants to have his/her own software, to go with the new textbook and new syllabus.

  • Lower-Order Thinking - Technology has a downside, and one frightening outcome is predicted by Lawrence McCluskey, who wrote, "If snore and more advanced technology is introduced into the educational scheme without a concomitant emphasis on knowledge acquisition, it will allow some students to operate and increasingly lower levels of thought...Students who possess knowledge will use technology as a tool; those who do not possess knowledge will use it as a crutch...higher-order thought processes will be displaced into the control of smaller numbers of people, while lower-order thought processes will proliferate and be supported by progressively advancing technology" ( 1 994).

    SUMMING UP

    If we are going to pour money into technology in Higher Ed, let's at least make sure that it goes for worthwhile projects. This isn't easy. Lenny Siegel, of the Pacific Studies Center, echoed what others have been saying, "I don't know of any case where a computer-assisted training program has grown out of a balanced analysis of unmet educational needs."

    Currently, I am on a committee which is reviewing grant applications for one million dollars of student computer tee funds. This money will support faculty in "providing innovative uses of technology in education." I am reading page after page of professors' pleadings for upgrades and new projects, and wondering who should get what. These may not be highly scientific criteria, but I like to give funding when . . .

    . . . computers replace huge lecture classes. (Anything is better than piling students into large auditoriums, I hope).

    . . . computers prevent science buildings from being blown up (for example: simulated Chemistry experiments).

    . . . the computers can be shared by the rest of the campus (in labs which are open at least 16 hours a day).

    . . . computers can be used in master classrooms to guide projection, or mounted on carts to be used in many classrooms.

    . . . people are safe snaking their way to and from the computers (access for handicapped, safety for women).

    In the longer run, we really have to take a hard look at where reliance on computers in undergraduate education is leading us. The Wingspread Report (1993) challenges us to assure that next year's entering students will graduate as individuals of character more sensitive to the needs of community, more competent to contribute to society, and more civil in habits of thought, speech, and action. We are modeling our values for them, by making them "one" with the technology. Perhaps less seductive alternatives would mold a better citizenry for the future.

    REFERENCES:

    Steven Hodas, "Technology Refusal and the Organizational Culture of Schools", Leadership and Policy Studies, Vol. ], 10, Sept. 14, 1993, School of Education, University of Washington.

    Lawrence McCluskey, Gresham's Law, "Technology, and Education", Phi Delta Kappan, Vol. 75, 7, March 1994, pp. 550-552.

    Neil Postman, Informing Ourselves To Death, a speech given at a meeting of the German Intormatics Society (Gesellschaftuer Informatik) on October 11, 1990 in Stuttgart, sponsored by IBM-Germany.

    Wingspread Group on Higher Education, 1993. An American Imperative. Higher Expectations for Higher Education, First Edition, Racine, WI: The Johnson Foundation, INC. or ftp to csd4.csd.uwm.edu, find it in: pub/wingspread/report.txt

    Contributions from: Ellen Brewer, Hank Bromley, Rick Crawtord, Jim Davis, Steve Dorner, Nikki Draper, Jon Finke, Allen Holub, Marge Jerich, Tom Johnson, Professor of Journalism, San Francisco State, Jim Levin, Jim McCord, Barbara Meyer, Todd Newman, Evelyn Pine, John Schmitz, Judy Stern, Ron Szoke, Research Programmer, University of Illinois, and Mike Waugh.

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